Frequently Asked Questions

We've put together a list of common VoIP features. VoIP service offers more features than traditional phone service and the best part about it is they are free. Traditional phone companies charge extra or don't even offer these features.

E-911

Enhanced 911 service is available in most of the VoIP markets where VoIP service is available. Enhanced 911 sends your address and contact information to your emergency service dispatchers when you automatically call.

Enhanced Voicemail

Enhanced voicemail is designed with customization and usability in mind. You can either check your voicemail via either your phone, web browser, or e-mail via the touch of a button. The system allows for fast and easy transfer of voicemail messages to anyone, and anytime.

Call Waiting

You will never miss another call, with the easy to use call waiting feature. Call waiting allows you to put the 1st call on hold while you answer the second, and you can switch back seamlessly.

Call Forwarding

Call forwarding gives you the flexibility of being able to forward any calls that come into another phone number of your choice via an easy to use web based configuration tool. Forward your home number to your office while you`re at work and never miss another call again.

Simultaneous Ring

Simultaneous ring allows you to have not only your home phone number right when you receive a call, but up to 4 other numbers as well. Set up your house phone to ring your cell phone at the same time in case you`re outside! Simultaneous ring can be setup in seconds with an easy to use web based configuration tool.

Operator Services

Traditional operator services are available to customers by just simply picking up the telephone and dialing"0".

Call Return

Not in time to answer your call? Simply pickup your phone and dial *69 to return the last call that was placed to your number automatically.

Caller ID block

Looking to remain anonymous? Don't want to be giving out personal information to companies you call? Simply press*67 before making a call to block your outgoing caller ID information.

3 Way Calling

Don`t leave your friends and family out! The 3 way calling feature allows you to call two other parties at the same time. Three people are able to talk at once.

Free In-network Calling

Never pay for a call to anyone the same VoIP service that you are using. Be it around he corner or around the world, talk to anyone including friends and family far away, and kids at school who use the same provider.

VoIP on the Go

Your adapter is not limited to you house. Going away for summer vacation, going on a long business trip? Bring your adapter with you and anywhere you can get high speed internet access and you can use your adapter just like your home phone line. Receive calls in your hotel room just like you would receive calls at your house!

Web based call logs

Where you want to review your monthly billing information or just see who the family has been talking to. All of your phone logs including who, where, when and for how long, are available for real time viewing via your web based administration account.

Soft Phone Access

Soft phone access allows you to run a program on your computer that allows you to use your desktop or laptop as a telephone.

Do Not Disturb

This feature allows the customers to receive calls only when they want, while letting emergency calls ring in.

Local Number Portability (LNP)

Allows you to keep your existing phone number when you switch to a VoIP phone.